WordPress Live Chat Plugin for WooCommerce – LiveChat (livechat-woocommerce) free WordPress plugin

WooCommerce Live Chat

With the live chat plugin for WooCommerce by LiveChat, you allow customers to talk to you directly from your WooCommerce website. Address any questions instantly, and send prompt replies about shipping or return policies to give customers the confidence needed to complete a purchase.

The live chat plugin for WooCommerce by LiveChat combines a variety of features into one seamless interface:
– Set up automated messages to proactively contact customers when they get stuck on the checkout page.
– Increase customer engagement with one of the key features brought to you by LiveChat – chat invitations.
– Browse the archive, visitor analytics, and live chat surveys to discover sales insights.

Enrich the visual side of your store with our modern chat window, neatly looking eye-catchers, and chat buttons. Choose a theme, pick a color, display your logo, and add a lot more tweaks to your chat widget. Provide customers with a better shopping experience and increase sales using the live chat plugin for WooCommerce by LiveChat.

LiveChat comes with a built-in ticketing system to provide customer support after office hours. Manage all your offline communication without using any additional software.

LiveChat integrates with popular third-party apps, including MailChimp, Zendesk, HubSpot, and more.

Live chat benefits

• Solve customers’ problems on the spot on the spot. Live chat is by far the quickest and simplest customer support channel.
• Increase sales and conversions. Simplify the buying process by answering your customers’ questions in real-time.
• Provide convenient customer support by giving your visitors a direct and free option to ask for help.
• Use live chat to understand the needs of your customers better and increase average order value and sales.
• Manage products more effectively, maintain good relationships with customers, and stay ahead of your competitors by offering live chat on your WooCommerce store.

Place Live Chat Widget on your WooCommerce store

Engage website visitors in real-time. Offer assistance, capture new sales opportunities, and close more deals thanks to our WooCommerce plugin. See your customer’s cart contents to increase conversions with returning buyers.

Usage

Install our live chat plugin to add a live chat option to your WooCommerce store. This will automatically embed the live chat code on all your WooCommerce store pages. Once you’ve installed LiveChat, download our desktop app for Windows or Mac OS. Use our web-based app if you prefer, with no additional software required to make it work. Chat on the go. Don’t make your customers wait and talk to them wherever you are, thanks to our iOS and Android apps.

Requirements

The WooCommerce live chat plugin by LiveChat is free, but you need to be a LiveChat customer to use it. LiveChat comes with a free trial, allowing you to test the service for 14 days.

Take a look at LiveChat plans and features on our website. Provide on-site support and sell more with the WooCommerce live chat plugin by LiveChat.

Sign up for LiveChat

Notes

You want to open a LiveChat account for a client? Expand your business offer by adding LiveChat in projects you run for your customers.

Check our Partner Program

Live Chat Features

• Visitor tracking – our live chat widget keeps track of the location of your customers and shows what page they are on, where they are from, and more.

• Live chat triggers – start conversations when a visitor meets your criteria and automatically chat with your visitors once they land on your website.

• Feedback – add surveys to the live chat window, and gather customer information and insights at the beginning and end of each chat.

• Reports and Analytics – optimize the communication with your visitors thanks to the built-in live chat and ticket metrics. Access reports through the API and export gathered data to the CSV format.

• Ticket form – collect the tickets with messages that customers leave when you’re away and answer them when you’re back online.

• Multi-channel communications – provide instant customer service across several channels: a chat widget on your website, Messenger, Apple Business Chat, and more.

• Customizable live chat widget – enrich the visual side of your store with our modern chat window, neatly looking eye-catchers, and chat buttons. Choose a theme, pick a color, display your logo, and add a lot more tweaks to your chat widget.

• Canned responses – send pre-made answers to popular questions with just a few keystrokes.

• Mobile apps – chat on the go. Don’t make your customers wait and talk to them wherever you are, thanks to our iOS and Android apps.

With this WooCommerce plugin, there are many other features that can help you close more sales and satisfy more customers; you can see all of them here.

Multilingual WooCommerce Live Chat Plugin

Adjusting the language of your chat window to the language of your website is a critical step of the customization. We translated LiveChat into 45 languages:
* Arabic / العَرَبِيَّة
* Armenian / Հայերեն
* Azeri / Azərbaycan
* Bulgarian / български
* Catalan / Català
* Simplified Chinese / 简体中文
* Traditional Chinese / 繁體中文
* Croatian / Hrvatski
* Czech / Česky
* Danish / Dansk
* Dutch / Nederlands
* English
* Estonian / Eesti
* Finnish / Suomi
* French / Français
* Georgian / ქართული
* German / Deutsch
* Greek / Ελληνικά
* Hebrew / עברית
* Hungarian / Magyar
* Icelandic / Íslenska
* Indonesian / Bahasa Indonesia
* Italian / Italiano
* Japanese / 日本語
* Kazakh / қазақ тілі
* Korean / 한국어
* Latvian / Latviešu
* Lithuanian / Lietuvių
* Malaysian / Bahasa Malaysia
* Norwegian (bokmål) / Norsk (bokmål)
* Norwegian (nynorsk) / Norsk (nynorsk)
* Polish / Polski
* Portuguese / Português
* Brazilian Portuguese / Português brasileiro
* Romanian / Română
* Russian / Русский
* Serbian / Srpski
* Slovak / Slovenčina
* Slovene / Slovenščina
* Spanish / Español
* Swedish / Svenska
* Thai / ไทย
* Turkish / Türkçe
* Ukrainian / Українська
* Vietnamese / Tiếng Việt

Press & Brand Assets

If you are interested in writing about LiveChat, take a look at the LiveChat Press Office. Download our logo, screenshots, and other relevant assets.

Testimonials

We frequently have leads chat with us asking some qualifying questions and then they eventually sign up online or over the phone. These are sales that we might not have had if LiveChat wasn’t an option.
Jamie Lowary, a sales lead at PATLive

At the moment, LiveChat remains the mostly used tool when it comes to contacting our support. Because of how easy we made it for users to access it, we help over 750 of them each day with an average satisfaction of 96%.
Michal Haze, the Head of Customer Experience at Kinguin

Documentation and Support

• For documentation and tutorials go to our help desk article.
• If you have any more questions, start a live chat session with our support on the WooCommerce integration page.
• For more information about live chat features, FAQs and documentation, check out our website.
• If interested, you can join our community group here.

About us

LiveChat is a provider of cloud-based customer service platform with live support, ticketing system, and web analytics capabilities. The main goal of LiveChat is to improve customer service and increase sales conversion. The software is used by more than 28,000 businesses, including the top names like Ikea and PayPal.

The LiveChat ecosystem

LiveChat ecosystem of products includes:
– LiveChat – a communication tool that allows you to chat live with your customers.
– HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients.
– ChatBot – a bot framework for AI chat bots.
– Open Messaging Platform – create and monetize apps or build extensions for your own team.
– Knowledge Base – software that helps your LiveChat agents and website visitors at the same time. It consists of the Internal Widget and the public Help Center.